Recovering Canceled Travel Costs During COVID-19

This year travel came with all the stress and none of the excitement. For many, it meant cancelled trips, leaving most feeling disappointed, concerned and wondering about refunds. After months of planning your dream vacation or weekend getaway, you are now having to spend months scrambling to recoup costs. Here’s some of the best ways – and how to make the most of staying home!


Cancelling a trip due to COVID-19

Let’s be honest, 2020 hasn’t gone as planned for anyone. Especially those who finally saved enough in their piggy banks to take their dream trip. Unless you were lucky enough to travel in January or February,  you’ve spent 2020 cancelling travel plans and refreshing refund policy web pages for updates on how you will recoup your costs. I was a part of the group who were hopeful for a travel resurgence in the Fall and Winter seasons who are now realizing our trips are suffering the same fate as those who booked in the first half of the year.

Travel is exciting and fun but it can also be stressful and a lot of work to plan but typically it is always worth the work. *sighs* But when you throw in a global pandemic, now the time you took to plan the perfect getaway is being rewarded with more work to undo it with the hopes of losing the least amount of money as possible. Navigating refunds from travel plans you’ve spent months assembling can be overwhelming and tough. Here’s what I’ve learned is the best way to recoup these costs:

Flights & Accommodations

For the travel and hospitality industry, COVID-19 has posed as a huge threat. Many flight and travel companies are having to rethink and change their policies to accommodate the safety of their guests and staff, but also the influx in cancellations. Travel service providers, hotels and rental companies worked quickly to address the impacts of COVID-19, posting information and making updates as new information was communicated. Luckily, most made the right decision to shift to more relaxed and flexible refund policies.

With so much information being shared it can be overwhelming. A resource that I found particularly helpful was this article that outlines the  current policies for major airlines, hotels and rental companies.

Another great place to start is to review your travel insurance, if you had any, the terms and conditions of your booking and refund policies. This will help you understand if you need to talk to someone or if you can easily cancel online. If you are having issues finding this information in your booking documents, visit the company’s website. Most companies have created a “COVID-19 Updates” page on their website, making it easy to find the information you need. Finally, if all else fails, pick up the phone and call them. They’ll be able to bring up your information and communicate their refund policies. Plus, many times these agents will be trained to offer exceptions, personalized solutions and even future discounts in order to rectify a situation so sometimes it pays to talk to someone directly.

Tickets

I’m guessing that if you booked an expensive getaway, you likely had some things planned in your destination. Whether it is sports games, concert tickets, art shows and all things in between – most of these attractions would have been purchased in advance. If it’s a concert, you might get lucky as many artists are just postponing shows to the following year instead of cancelling. However, if it’s a sports event or show it might look a little different.  Here are some of the most common ticket sale channels and how to recoup costs:

  1. StubHub
  2. Ticketmaster
  3. Vivid Seats

If you booked tickets outside of these services or you didn’t find any luck through these resources – give them a call. Like I mentioned before, many service providers understand the threat of substitutes in their industry and any unsatisfied customer is a risk to the main thing that keeps them afloat: their reputation. Pick up the phone and explain your situation to them – chances are they will work with you to ensure you leave the conversation satisfied.

Staycation anyone?

Although it hasn’t felt like anything good can come from 2020, life is what you make it! I’m sure you just rolled your eyes a little bit, but I mean it. I once heard that if you want to make progress, you need to create an uncomfortable environment. I don’t know about you, but 2020 has made me pretty uncomfortable. So let’s lean into it and make the best of what life has thrown our way. You know what they say, when life gives you a global pandemic and takes away your dream vacation, make lemonade by turning it into a Saskatchewan Staycation!

Staycation

This new normal has provided perspective and has shown us – it’s okay to slow down.

So, use your vacation days and take some much needed R&R to yourself. Sleep in, read a good book, binge watch that Netflix show, order in from your favourite local spot and truly disconnect from the chaos of the world. If this is exactly what you did during quarantine and your house is feeling like a prison – this is a great opportunity to explore Saskatchewan.

Travel within Saskatchewan 

Saskatchewan is often overlooked because we’re small and don’t have the mountains. As someone who is born and raised in Regina, I even find myself overlooking my own province – thinking ‘I’ve seen it all’ or going back to the same spots because they are familiar.

When we travel, something takes over and we are more open to trying new things and exploring, so I challenge you to take that challenge and go explore the province! I dare you to reacquaint yourself with those little forgotten gems or find somewhere new. Last summer we posted a MONEYTALK blog that helps you travel Saskatchewan on a budget. Just because travel is restricted doesn’t mean you are fenced in to your own backyard.

When you travel within Saskatchewan, you aren’t just exploring something new, you are also helping to fuel our economy. COVID-19 has had major impacts on our economy, by staying and travelling in our own province, you are helping to improve this.

Here are some other great resources on recouping costs and travel information:

What to know about credit card chargebacks

Government of Canada: Travel and Tourism

12000cookie-checkRecovering Canceled Travel Costs During COVID-19
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